FAQ - ME Cosmetics

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FAQ

Are you a clean beauty brand?

Absolutely! ME Cosmetics uses only good-for-you and skin/hair-loving ingredients without compromising on performance. Our formulation standards adhere to both the The Credo Clean Standard™ and Clean at Sephora® guidelines.

Are you a vegan company?

Yes, we love our animal friends! ME Cosmetics is proudly Leaping Bunny certified and our products are 100% vegan.

Are you cruelty-free?

We are passionate about keeping our animal friends safe so do not test our products on animals nor sell in countries that require animal testing.

Who owns ME Cosmetics?

ME Cosmetics is a privately held, self-funded, 100% women-owned indie beauty brand proudly located in Houston, TX.

Will my purchase support social impact causes?

Our founder, Camille Barreto, is a fierce advocate in the fight against human trafficking. In support of these efforts, a portion of profits from the sale of ME Cosmetics products - including 100% of the profits from A Gentle Touch™ Microfiber Towel - are directed to certified 501(c)(3) organizations dedicated to eradicating human trafficking.

What are your environmental & ethical standards?

Our brand is proud of our continued commitment to environmental responsibility, the use of ethically sourced ingredients, and the protection of our animal friends. Our compacts are made of 85% post-consumer recycled (PCR) resin which is well above the industry standard. We work exclusively with packaging partners that have obtained Forest Stewardship Council® (FSC) Chain of Custody certification from the Rainforest Alliance. While our packaging may not be as sparkly as others, this is a result of our commitment to use fully recyclable materials that are derived from 100% post-consumer recycled fiber* (100% PCW). Our packaging partners also purchase 100% of their energy in the form of renewable wind energy from Community Energy, Inc. (CEI), and are proud to be early adopters of zero waste to landfill status. (*excluding the compact liners)


We are proudly Leaping Bunny certified and our products are 100% vegan.

Are your products clean?

Absolutely! ME Cosmetics uses only good-for-you and skin/hair-loving ingredients without compromising on performance. Our formulation standards adhere to both the The Credo Clean Standard™ and Clean at Sephora® guidelines.

Are your products vegan & cruelty-free?

Yes, we love our animal friends! ME Cosmetics is proudly Leaping Bunny certified and our products are 100% vegan.

We are also passionate about keeping our animal friends safe so do not test our products on animals nor sell in countries that require animal testing.

I have never heard of Scalp FoundationTM. What exactly is it?

Great question! Our Can’t Stop Me Now™ Ultimate Coverage Scalp Foundation™ is truly innovative and establishes an entirely new cosmetic category. It is a game-changing luxury cosmetic concealer that gives the appearance of more abundant hair for that extra boost of confidence!

What color shade should I order?

The product photography on our website, particularly the color swatches that compare the shades side by side, are a useful guide for shade selection. We recommend matching the shade to the desired color of your roots and if you are in between shades, a darker shade generally gives the most natural effect. While our reflective shades are quite forgiving and can be used with a variety of similar hair shades, please take advantage of our generous exchange policy to help you achieve a perfect match. 

We are excited to launch new color shades to meet the needs of our community and always welcome your product feedback/recommendations at info@mecosmetics.com.

How do I apply Scalp FoundationTM?

See detailed application directions below. For optimal results, we recommend applying Can’t Stop Me Now™ with our Anything Can Happen™ Luxury Foundation Brush to give the appearance of more abundant looking hair, and our Take A Brow™ Precision Eyebrow Brush for fuller looking brows.

We suggest placing Scalp Foundation on a hand towel during application and applying Scalp Foundation prior to applying your makeup, until you have mastered your favorite application techniques! A Gentle Touch Microfiber Towel is also perfect for quick touch-ups of any fall out … simply wet the towel and gently wipe away any excess foundation.

Directions: Hair should be dry before applying Can’t Stop Me Now™ scalp foundation. Lay the microfiber towel on your counter and place the open compact on top of the towel. Part your hair at the center. Swirl the foundation brush one or two times in the scalp foundation. Orient the brush so that the long bristles are facing toward the hairline. The longer bristles will pick up and deposit less product, thus ensuring a flawless, natural looking hairline. The scalp foundation should be applied using a stippling/dabbing motion, while moving along the part from front to back. We recommend beginning about one inch behind the hairline and working your way back along the part while continuously stippling/dabbing.

After completing application along the part, use the remaining foundation already on the brush to fill in the hairline. It is recommended to apply the scalp foundation sparingly along the hairline to ensure a natural, flawless finish. Apply additional scalp foundation to the brush as needed throughout application in order to achieve the desired coverage. Swipe the scalp foundation from the root to approximately one inch down along the hair on both sides of the part in order to seamlessly blend the rich color with your natural hair color. Apply additional scalp foundation to the brush as needed in order to achieve the desired coverage. (When covering white/silver roots, repeat the previous steps using additional scalp foundation while applying slightly more pressure as you swipe the brush along the hair until desired coverage is achieved.)

Part your hair approximately one or two inches away from the center and repeat the application steps along the part. Continue parting the hair one or two inches apart and applying scalp foundation until you have applied the scalp foundation to the entirety of your crown area. Style your hair as desired. If needed, apply additional foundation as needed to achieve the desired coverage. If you experience any fall out onto your forehead, wet a small section of A Gentle Touch Microfiber Towel and gently swipe away any excess product. Store the brush and foundation wrapped in the microfiber towel.

Can I brush and style my hair with Scalp FoundationTM?

Scalp Foundation™ is intended to apply to dry skin and hair, and was designed with the staying power to withstand reasonable brushing and usual styling.

How long does Scalp FoundationTM stay on my skin and hair?

Our Scalp Foundation™ has tremendous staying power and is designed to accompany you throughout many activities. Caught in the rain? Dip in the pool? Sweating at the gym? You can be confident that our Scalp Foundation™ will stay in place with you throughout the day if not physically rubbed off or shampooed out. To remove our Scalp Foundation™, simply shampoo and it will rinse right out. We recommend 1-2 washes, depending on the type of shampoo being used. 

While we think it could well be up for the task, we haven’t had the opportunity to try the longevity of our Scalp Foundation™ in the most challenging situations such as, but not limited to, sea-water diving, swimming competitions, windsurfing, etc. If you’ve given it a go, we would love to hear about your experience at info@mecosmetics.com!

Can I sleep with Scalp FoundationTM?

This is purely a matter of personal preference! Just as with any makeup, there may be some color transfer onto pillowcases which is easily managed by using a dark pillowcase. Our founder, Camille, regularly sleeps with her Scalp Foundation™ and recommends the luxurious feel of black, silk/satin pillowcases.

How do I remove Scalp FoundationTM?

To remove our Scalp Foundation™, simply wash your hair with shampoo and it will easily rinse out. We recommend 1-2 washes, depending on the type of shampoo being used and the vigor with which you like to massage your shampooed scalp.

Are there any other uses for Scalp FoundationTM?

Yes! This powerhouse product is fabulous for filling in eyebrows and covering light-colored roots. For optimal results we recommend using the Take A Brow™ Precision Eyebrow Brush to fill in eyebrows and the Anything Can Happen™ Luxury Foundation Brush for touching up light-colored roots.

Does Scalp FoundationTM help to grow hair or reduce hair loss?

No. Our products are intended for cosmetic use only per FDA regulations. Please consult your medical doctor for proper evaluation and treatment of hair loss concerns.

Are your products compatible with topical products intended to help grow hair or reduce hair loss?

Please consult your medical doctor with any questions regarding interactions with topical products. Our products are intended for cosmetic use only per FDA regulations.

Where can I purchase ME Cosmetics products?

ME Cosmetics are found exclusively on our website for shipment to the USA and Canada.

IMPORTANT INFORMATION REGARDING ORDERS TO CANADA:

We ship to Canada with different sales terms & conditions. When shipping to Canada, all sales are final and products are both non-refundable and non-exchangeable. Customer assumes responsibility for customs requirements and payment of import duties. Normal fulfillment times apply though shipping times will vary depending on carrier guidelines.

In which country are ME Cosmetics products available?

We are currently distributed in, and ship within, the USA.

We also ship to Canada with different sales terms & conditions. When shipping to Canada, all sales are final and products are both non-refundable and non-exchangeable. Customer assumes responsibility for customs requirements and payment of import duties. Normal fulfillment times apply though shipping times will vary depending on carrier guidelines.

How much will shipping cost?

We offer flat rate shipping of $5 across the contiguous US for orders $70 or less (excluding applicable taxes).

Orders over $70 receive free shipping to destinations in the contiguous US.

Shipping rates to non-contiguous states (Alaska and Hawaii) and Canada vary depending on carrier costs.

How long will my package take to arrive?

Please allow 2 days (excluding weekends and federal holidays) for your order to be processed for shipping. However, our team makes every effort to fulfill orders as quickly as possible and they are generally processed the same day.

Shipping times vary depending on destination address and the type of carrier service selected may vary between 1-8 business days depending on the carrier.

We make every effort to prioritize the fulfillment of orders with Next Day Air, fulfillment may take up to two business days prior to shipment. But we will do our very best to fulfill priority orders as quickly as possible!

Are you experiencing service interruptions at this time?

All orders are being processed within 1-2 business days.

Certain carriers may be experiencing delays in shipping time.

What is your return policy?

FOR ORDERS WITHIN THE UNITED STATES AND ITS OVERSEAS TERRITORIES:

You can return eligible* items by mail within 15 days of the original ship date for a full refund of the product cost minus shipping and restocking costs associated with the return. After contacting us at info@mecosmetics.com with your order number (or name and address), we will provide return instructions. Refunds will be credited to the original credit card used for payment (minus applicable original order shipping fees and restocking fees). *Items eligible for return include new/unopened and gently used items. Excessively used products are not eligible for return.*

FOR ORDERS TO CANADA:

We ship to Canada with different sales terms & conditions. When shipping to Canada, all sales are final and products are both non-refundable and non-exchangeable. Customer assumes responsibility for customs requirements and payment of import duties. Normal fulfillment times apply though shipping times will vary depending on carrier guidelines.

What is your exchange policy?

FOR ORDERS WITHIN THE UNITED STATES AND ITS OVERSEAS TERRITORIES:

You can exchange eligible* Can’t Stop Me Now™ Ultimate Coverage Scalp Foundation™ for another color shade by mail within 15 days of the original ship date. After contacting us at info@mecosmetics.com with your order number (or name and address) and desired replacement shade, we will provide detailed exchange instructions. Items eligible for exchange include new/unopened and gently used Can’t Stop Me Now™ Ultimate Coverage Scalp Foundation™. Excessively used products are not eligible for exchange.*

FOR ORDERS TO CANADA:

We ship to Canada with different sales terms & conditions. When shipping to Canada, all sales are final and products are both non-refundable and non-exchangeable. Customer assumes responsibility for customs requirements and payment of import duties. Normal fulfillment times apply though shipping times will vary depending on carrier guidelines.

Do you offer price adjustments?

As a small brand we do not offer price adjustments at this time. We do offer attractive bundle pricing, however! We truly appreciate your understanding and invite you to subscribe to our email list to stay up to date on promotional offers.

Where can I inquire about offering ME Cosmetics products for sale at my spa/salon/practice?

We welcome your interest and would be delighted to speak with you further about this opportunity! Please contact us at info@mecosmetics.com.

To whom do I direct media or influencer inquiries?

Please contact us at info@mecosmetics.com for any partnership requests or additional information about ME Cosmetics.

Who can I contact with additional questions?

Our team is available Monday - Friday 8:30AM - 3:30PM CST (excluding US holidays) and are working hard to keep up with all questions and recommendations!

Please contact us at info@mecosmetics.com for Products & Customer Order Questions, Product Recommendations/Feedback, or Media/Press/Influencer Inquiries.

What is your privacy policy?

Please see our Privacy Policy page here for our detailed USA & CA privacy policies.

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Contact

For any other questions, email info@mecosmetics.com

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